Terms of service
Last updated: January 12, 2026
Welcome to SANSENLORA. These Terms and Conditions govern your use of our website and the purchase and sale of products from our online store. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before placing an order.
Use of the Website
a. You must be at least 18 years old or have permission from a parent or legal guardian to use our website or make purchases.
b. You are responsible for maintaining the confidentiality of your account information, including login details.
c. You agree to provide accurate, current, and complete information during registration and checkout.
d. You may not use our website for any unlawful, unauthorized, or prohibited purpose.
Product Information and Pricing
a. We make every effort to display product descriptions, images, and pricing accurately. However, we do not guarantee that all details are free from errors.
b. Product colours and details may vary depending on your device display.
c. Prices are subject to change without prior notice. Promotions and discounts are valid for a limited time and may be subject to additional conditions.
Orders and Payments
a. By placing an order, you are making an offer to purchase products from SANSENLORA.
b. We reserve the right to accept, reject, or cancel any order due to product availability, pricing errors, technical issues, or suspected fraudulent activity.
c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your selected payment method.
d. Payments are processed securely through trusted third-party payment processors. We do not store or have access to your full payment details.
Shipping and Delivery
a. We make reasonable efforts to process and dispatch orders promptly.
b. Delivery times provided are estimates and may vary due to location, courier services, or unforeseen circumstances.
c. Once an order is handed over to the courier service, responsibility for delivery delays or issues lies with the courier.
Returns and Refunds
a. Returns, exchanges, and refunds are governed by our Refund Policy, which is available on our website.
b. Please review the Refund Policy for details regarding eligibility, timelines, and conditions.
Intellectual Property
a. All content on this website, including text, images, logos, designs, and graphics, is the property of SANSENLORA and is protected by applicable intellectual property laws.
b. You may not reproduce, distribute, modify, or use any website content without our prior written consent.
Limitation of Liability
a. To the maximum extent permitted by law, SANSENLORA shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.
b. We make no warranties, express or implied, regarding the accuracy, reliability, or suitability of the products or website content.
Third-Party Services
a. Our online store is powered by Shopify, which provides the e-commerce platform and payment infrastructure.
b. We may use third-party service providers for payments, shipping, and analytics. These services are provided “as is” and are subject to their own terms and policies.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. Updated terms will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Email: hello@sansenlora.com
WhatsApp: 077 687 6815
