Shipping policy

Last updated: November 16, 2025

At SANSENLORA, we aim to deliver your order safely and on time. Please review the details below regarding how we process and ship your items.

Order Processing

All orders are processed within 2–3 business days.
You will receive an email or SMS confirmation once your order has been dispatched.

Processing times may be slightly longer during holidays, sale periods, or new product launches.

Delivery Timeframes

We deliver across Sri Lanka using trusted courier partners.

Colombo & Suburbs:
1–3 business days after dispatch

Other Areas:
3–5 business days after dispatch

Delivery timelines may vary depending on courier availability, weather conditions, and unforeseen delays.

Shipping Fees

Shipping charges are calculated at checkout based on your delivery location and order value.
Free shipping may be offered during selected promotions or seasonal events.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS (where applicable).
Please allow the courier system a few hours to update tracking information.

Delivery Attempts

Couriers will attempt delivery to the address provided.
If delivery fails due to incorrect address details or unavailability, re-delivery fees may apply.

Please make sure your:

  • Delivery address

  • Contact number

  • Name
    are accurate and up to date at checkout.

Delays

SANSENLORA is not responsible for delays caused by:

  • Courier service issues

  • Weather conditions

  • Road closures

  • Strikes or public holidays

  • Unforeseen operational challenges

We will always do our best to assist if a delay occurs.

Damaged or Missing Items

Please inspect your package upon arrival.
If your item is damaged, missing, or incorrect, contact us within 24 hours with photos so we can assist you.

International Shipping

At this time, SANSENLORA ships only within Sri Lanka.
International shipping options may be introduced in the future.

Contact Us

For questions regarding shipping or delivery, contact us at:

Email: hello@sansenlora.com
WhatsApp: 077 687 6815