Privacy policy
Last updated: January 12, 2026
At SANSENLORA, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our website or making a purchase, you consent to the practices described in this policy.
Information We Collect
When you visit or use our website, we may collect the following information:
Personal Information
Name, email address, phone number, billing and shipping addresses provided during checkout or communication.
Payment Information
Payment and transaction details required to process your orders.
Please note that payment information is securely handled by trusted third-party payment processors (such as Shopify and PayHere). We do not store your card or wallet details.
Browsing & Device Information
IP address, browser type, device information, and website interaction data collected through cookies and similar technologies.
Communication Information
Information you provide when contacting us via email, phone, or other communication channels.
Use of Information
We may use the collected information for the following purposes:
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To process, confirm, and fulfill orders
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To arrange shipping and delivery
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To communicate order updates and provide customer support
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To improve our website, products, and services
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To personalize your shopping experience
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To send promotional or marketing communications (only if you opt in)
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To detect and prevent fraud, unauthorized activity, or misuse
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To comply with legal, regulatory, and tax requirements
Information Sharing
We respect your privacy and do not sell, trade, or rent your personal information.
We may share your information only with trusted third parties who assist us in operating our business, including:
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Shopify (our e-commerce platform)
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Payment service providers
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Courier and delivery partners
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Marketing or email service providers (if subscribed)
These parties are required to handle your information securely and confidentially.
We may also disclose information if required by law or legal authorities.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Remember your cart and preferences
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Improve website functionality and performance
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Analyze website traffic and usage
You may disable cookies through your browser settings; however, some website features may not function properly.
Data Security
We implement industry-standard security measures and rely on secure platforms such as Shopify to protect your personal information. While we take reasonable steps to safeguard your data, no method of online transmission or storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to:
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Fulfill orders and provide services
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Maintain records for legal and accounting purposes
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Resolve disputes and enforce agreements
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Update or correct inaccurate details
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Request deletion of your data
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Opt out of marketing communications
Requests can be made by contacting us at:
Email: hello@sansenlora.com
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Children’s Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@sansenlora.com
WhatsApp: 077 687 6815
